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Søren Splidsboel Hansen

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Latest activity by Søren Splidsboel Hansen
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    Søren Splidsboel Hansen commented,

    Those of you who experience returning problems regarding saving to SD-card or having issues installing firmware 1.3.0 please submit a request here: https://support.paralenz.com/hc/en-us/requests/ne...

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    Søren Splidsboel Hansen commented,

    @Windstrings We have been fine-tuning the DCC for some while now - specifically the red tones when using DCC in blue water and have great results. This will probably already be implemented in one t...

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    Søren Splidsboel Hansen commented,

    @Paul Budd Bug fixes and new features are listed in the top of this section. We will continuously keep adjusting and perfecting the firmware, and will update download link and post changelogs here ...

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    Søren Splidsboel Hansen commented,

    Hi Russel. We update the app regularly, so make sure to have the newest update as well as the newest firmware. Importing dives should work then.

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    Søren Splidsboel Hansen created an article,

    Video playback without wireless connection (Android only)

    (Android tablets + Android phones only) If you want to look through your footage from your camera in high quality fast, you can insert the micro SD-card directly into your Android device. If the fo...

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    Søren Splidsboel Hansen commented,

    Some of the links was not updated – sorry for this. They should all link to the new firmware 1.3.0 now. https://support.paralenz.com/hc/en-us/articles/115005817565-Download-firmware   New in 1.3.0 ...

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    Søren Splidsboel Hansen created an article,

    Returning an order EU

    How to return a product: The Customer must notify Vendor if the Customer wishes to return the ordered Product(s). The Customer must contact Vendor by E-mail (support@paralenz.com) within fourteen ...

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    Søren Splidsboel Hansen created an article,

    Returning an order US

    How to return a product: The Customer must notify Vendor if the Customer wishes to return the ordered Product(s). The Customer must contact Vendor by E-mail (support@paralenz.com) within fourteen ...

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    Søren Splidsboel Hansen created an article,

    Returning an order ASIA PACIFIC

    How to return a product: The Customer must notify Vendor if the Customer wishes to return the ordered Product(s). The Customer must contact Vendor by E-mail (support@paralenz.com) within fourteen ...

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    Søren Splidsboel Hansen created an article,

    Changing the glass lens

    If the lens is damaged you can replace it with a Paralenz Lens Kit.  To replace the lens do as followed: 1) Unscrew the end-cap to avoid creating a vacuum 2) Unscrew the lens lock ring by rotating ...