The web shop sells accessories, not spare parts. Come on, can't someone answer where to gets the thin plastic end cap that broke before it was ever in the water? $600 for a camera that has a plastic cap that renders it useless when cracked, and no way to get a replacement!
I agree Brent if you crush or lose that cap no more diving for you! At least with the camera! I contacted Adriana with the same question she sent sent me a cap complementary!
Adrianna Dudek (Paralenz Support) support@paralenz.zendesk.com
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The web shop sells accessories, not spare parts. Come on, can't someone answer where to gets the thin plastic end cap that broke before it was ever in the water? $600 for a camera that has a plastic cap that renders it useless when cracked, and no way to get a replacement!
Mine was on so tight when I received it, that it may of cracked removing it. Not sure why they are so tight from the factory.
I agree Brent if you crush or lose that cap no more diving for you! At least with the camera! I contacted Adriana with the same question she sent sent me a cap complementary!
Adrianna Dudek (Paralenz Support) support@paralenz.zendesk.com
Leave us an email with your address and phone number, Zebulen Pike, and we will send you a replacement end cap.
There was a manufacturing error in a large batch of end caps, but we've solved the issue and now have end caps that function properly and don't crack.
https://www.paralenz.com/support-contact-us/
If you don't find the spare parts you need in the web shop, please start a ticket with our support.
And where is the web shop?... no link?
Your webpage only offers a lens kit, what about the rest?
I need a rear protective cap... an absolute necessity to use the camera.
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