How can I get spare parts?

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6 comments

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    Windstrings

    And where is the web shop?... no link?

    Your webpage only offers a lens kit, what about the rest?

    I need a rear protective cap... an absolute necessity to use the camera.

  • Avatar
    Brent

    The web shop sells accessories, not spare parts.  Come on, can't someone answer where to gets the thin plastic end cap that broke before it was ever in the water?  $600 for a camera that has a plastic cap that renders it useless when cracked, and no way to get a replacement! 

  • Avatar
    Windstrings

    I agree Brent if you crush or lose that cap no more diving for you! At least with the camera! I contacted Adriana with the same question she sent sent me a cap complementary!
    Adrianna Dudek (Paralenz Support) support@paralenz.zendesk.com

  • Avatar
    Nikolai

    If you don't find the spare parts you need in the web shop, please start a ticket with our support.

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    Zebulen Pike

    Mine was on so tight when I received it, that it may of cracked removing it. Not sure why they are so tight from the factory. 

  • Avatar
    Nikolai

    Leave us an email with your address and phone number, Zebulen Pike, and we will send you a replacement end cap.

    There was a manufacturing error in a large batch of end caps, but we've solved the issue and now have end caps that function properly and don't crack.

    https://www.paralenz.com/support-contact-us/

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