How can I get spare parts? Jacob Dalhoff October 08, 2020 08:01 Updated Follow You can get spare parts in the Paralenz web shop. Related articles Download firmware(English) How do I locate the serial number? Changing the glass lens User manual What Micro SD-card should I use? Comments 6 comments Sort by Date Votes Windstrings January 30, 2018 22:50 And where is the web shop?... no link? Your webpage only offers a lens kit, what about the rest? I need a rear protective cap... an absolute necessity to use the camera. 0 Comment actions Permalink Brent February 20, 2018 03:49 The web shop sells accessories, not spare parts. Come on, can't someone answer where to gets the thin plastic end cap that broke before it was ever in the water? $600 for a camera that has a plastic cap that renders it useless when cracked, and no way to get a replacement! 0 Comment actions Permalink Windstrings February 20, 2018 04:15 I agree Brent if you crush or lose that cap no more diving for you! At least with the camera! I contacted Adriana with the same question she sent sent me a cap complementary! Adrianna Dudek (Paralenz Support) email@example.com 0 Comment actions Permalink Nikolai March 20, 2018 14:03 If you don't find the spare parts you need in the web shop, please start a ticket with our support. 0 Comment actions Permalink Zebulen Pike April 04, 2018 01:22 Mine was on so tight when I received it, that it may of cracked removing it. Not sure why they are so tight from the factory. 0 Comment actions Permalink Nikolai April 05, 2018 12:06 Leave us an email with your address and phone number, Zebulen Pike, and we will send you a replacement end cap. There was a manufacturing error in a large batch of end caps, but we've solved the issue and now have end caps that function properly and don't crack. https://www.paralenz.com/support-contact-us/ 0 Comment actions Permalink Please sign in to leave a comment.